Frequently Asked Questions

What products do you use?

We use The Shepherd Method, which involves a detailed, strand-by-strand combing technique. We use the highest rated professional lice removal tools, including Lice Logic products and the Terminator Lice Comb. We do not use products containing insecticides because they are not as effective as manually combing out the lice and nits.


How long does a treatment take?

Treatment time varies based on hair length and thickness, and severity of the case. Treatments usually last from one to two hours. We will be able to give you a time estimate once all members of your family or group are checked.


How do you treat young children?

Our technicians have experience treating babies and toddlers. We will often have mom or a caretaker hold the child and distract them with a book.

Are you able to treat dreadlocks?

Yes. This process can take more than one visit. Please inform us of your unique hair needs when you call to make an appointment.

Can lice live on pets?

No. Head lice cannot survive on cats or dogs. They can only live in the specific temperature conditions of the human head.

Will you be able to tell me how to clean my home?

Yes! Our goal is for you to leave the clinic with peace of mind, and this includes aftercare tips for your home, clothing and personal belongings.

Are lice treatments covered by insurance?

TLC’s professional head lice treatments are sometimes, but rarely covered by some health insurance companies. However, we accept your FSA and HSA cards. We do not accept insurance directly, but we will provide you with all information needed to file a reimbursement claim to your health insurance company.

Do you have parking?

Street parking is usually easy to find around the clinic. We suggest parking on a side street, as Greenwood Ave is limited to 1 hour parking.